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Customer Support Representative with English

Are you determined to keep the pace with a fast-forward environment? Is the dialogue with customers a language you are fluent in? Can you be a real problem solver?

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Nice to meet you, please read below!

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IGreen Services, the consultancy company committed to offer wide-ranging and customized solutions for online businesses, is accepting applicants for customer support representative who will easily crack the code of client-talk.

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Requirements:

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  • English proficiency – writing, speaking and listening;

  • Mastery in handling computers (especially Microsoft Office applications);

  • Flexibility in terms of shifts, including night shifts (full-time schedule);

  • Know-how of the demanding language of customer satisfaction;

  • Pragmatic approach to problem solving and problem analysis;

  • Ability to be a team player or handle issues individually;

  • Quick information-grasp skills;

  • ttention to detail and ability to multi-task;

  • Flexible attitude and ability to give solutions under pressure;

  • Candidate must have EU passport, Permanent Residency for the Czech Republic or valid Employee Card

 

Let’s put it bluntly now. What exactly will you be doing?

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  • Take over and sorts out customer questions and requests via telephone and email;

  • Respond promptly to customer inquiries;

  • Handle and resolve customer complaints;

  • Perform customer verifications;

  • Offer customer support using different software applications;

 

Offer and benefits:

  • Working schedule: full time

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Shifts (including weekends and legal holidays):

  • 13:00 - 21:00

  • 21:00 - 05:00

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As an employee of IGreen Services, you may enjoy the full perks of our people-focused brand culture:

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  • Competitive financial offer: 800 EUR

  • Extras: Night shift & legal holidays bonus

  • Annual performance bonus

  • Opportunity to start working in an highly international, dynamic and young environment

  • Monthly transportation subscription

  • Cozy office in the city center

  • Paid vacation days and sick days

  • Paid courses and certifications in order to better yourself professionally

  • Occasional treats, team escapades and other surprise incentives

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What makes us stand out?

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Day by day, IGreen Services redesigns the framework of online businesses with its flexible and reliable Consultancy Services. Our portfolio of services is diverse, we offer solutions to improve our clients’ company structure and activities or consultancy for creating and implementing medium and long term business plans. We are a young experienced team, with innovative ideas that offers daily performance and measurable results to our clients.

What about the people?

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Meet the brain-pickers, consultancy aficionados, annoyingly outgoing and relentlessly creative team at IGreen Services. We work together, we build together, breaking down communication barriers online and offline as discover what personal development within professional comfort actually means.


Experience first-hand the main perk of our company: a well-rounded, full-featured approach to our team. We are aware that investing in people is a win-win deal and we never fall short of providing numerous engaging benefits that turn our workplace into a cosy second-home.

 

But enough spoilers; you can only fill in the list yourself by getting the insider’s perspective.
Join our team and discover by our side the real edge of borderless performance: people.

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For the purpose of the selection procedure for this position, IGreen Ecom and Consulting Services s.r.o., Business ID: 04539061, Krakovská 1392/7, Praha, Nové Město, as the controller, shall process the data you provided (or publicly obtained) in accordance with the General Data Protection Regulation (EU) 2016/679.  

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